Privacy Policy
At Kyone Int. Trading BV, Head-Works Trading BV, and Kyone Service Center, your privacy is treated with the utmost care. This privacy policy explains how your personal data is collected, stored, protected, and used when you visit our website or use our services. Our practices follow applicable data protection laws to ensure full transparency and security.
Responsible Data Handling
When you use our services, we may receive personal information that allows us to deliver orders, process requests, and improve communication. Only data that you voluntarily submit or that is clearly necessary for providing a service will be processed.
Types of data we may collect include:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order history
- Payment information, processed securely through our payment providers
- IP address
- Browser and device information
- Website usage data
- Cookie preferences
Each data point serves a purpose that supports customer service, logistics, or business operations.
Reasons for Data Collection
The processing of your personal data enables us to:
- Process and deliver your orders
- Handle payments and refunds
- Provide customer support
- Respond to warranty and repair requests
- Improve our products and website
- Detect fraud and maintain website security
- Send service-related communications
- Send marketing communications if you have given your consent
Only relevant data is used for these tasks, and no unnecessary information is stored.
Dealer Services and Service Requests
Our website includes options such as locating dealers or requesting a Kyone Service Center envelope. These features require basic personal input. Information provided will be used only to fulfill the specific request and will be deleted once the request has been handled.
Newsletters and Promotions
If you subscribe to our newsletter or promotional updates, your email address is stored for this purpose alone. Each communication contains a link to unsubscribe. No email will be sent without prior consent or a subscription by you.
Updates may also be sent via post or phone, but only when appropriate and relevant to your previous engagement with us.
Secure Transactions and Access
The safety of your personal information is a top priority. To prevent unauthorized access, we employ advanced security measures, including secure servers, encrypted communication, and role-based data access.
We also expect the same level of protection from any third parties we work with, such as courier services or newsletter platforms.
Cookie Use and Online Behavior
Our website uses cookies to enhance usability and monitor browsing behavior anonymously. Some third-party content, such as YouTube videos or social media links, may also involve cookie tracking.
By continuing to use our website, you accept the presence of cookies. You can manage or disable cookie settings through your browser. Disabling them may affect some functionalities of the site.
Third-Party Data Sharing
To operate our webshop, we use trusted third-party service providers, including Shopify.
Depending on your interaction with our website, your information may also be shared with payment providers, shipping partners, email service providers, analytics providers and fraud prevention services. These providers only process your data where necessary to perform their services on our behalf or to comply with legal obligations.
How Long We Keep Your Data
Your personal data is retained only for the period necessary to fulfill its intended purpose:
- Order data is stored for warranty and tax compliance
- Newsletter subscriptions are kept until you unsubscribe
- Service requests are removed after completion
After these periods, all data is securely deleted, unless legal requirements demand otherwise.
Your Privacy Rights
Depending on your location and applicable legislation, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw your consent where processing is based on consent
- Request a copy of your personal data
- Lodge a complaint with your local data protection authority
External Content
Our site may link to third-party websites, including social media platforms. This privacy policy does not apply to those external sites. We advise reviewing their privacy policies before engaging with them.
Changes to This Privacy Policy
This privacy policy may be updated in response to changes in law, services, or internal processes. We recommend checking this page regularly to remain informed. The latest update was made on 16 June 2025.
Contact Details
For questions about this privacy policy or requests regarding your personal data, please reach out:
Kyone Int. Trading BV
Dorpsstraat 25, 4511 EB Breskens, The Netherlands
📧 kyone@kyone.nl
📞 +31 117 38 51 03
CoC: 22044355
Head-Works Trading BV
Dorpsstraat 25, 4511 EB Breskens, The Netherlands
📧 headworks@kyone.nl
📞 +31 117 38 51 03
CoC: 64226417
Kyone Service Center
Dorpsstraat 25, 4511 EB Breskens, The Netherlands
📧 kyone@kyone.nl
📞 +31 117 38 51 02
CoC: 63055430
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