Privacy Policy
At Kyone Int. Trading BV, Head-Works Trading BV, and Kyone Service Center, your privacy is treated with the utmost care. This privacy policy explains how your personal data is collected, stored, protected, and used when you visit our website or use our services. Our practices follow applicable data protection laws to ensure transparency and security.
Responsible Data Handling
When you use our services, we may receive personal information that allows us to deliver orders, process requests, perform Service Center services, and communicate with you. Only data that you voluntarily submit or that is necessary for providing a service will be processed.
Types of data we may collect include:
- Name
- Company name, where applicable
- Billing and shipping address
- Email address
- Telephone number
- Order and service history
- Payment information, processed securely through our payment providers
- IP address
- Browser and device information
- Website usage data
- Cookie preferences
Each data point serves a purpose related to customer service, logistics, Service Center activities, legal obligations, or business operations.
Reasons for Data Collection
The processing of your personal data enables us to:
- Process and deliver your orders
- Process Service Center requests and services
- Return serviced products to you
- Handle payments and refunds
- Issue and administer invoices
- Provide customer support
- Respond to warranty, repair, and service requests
- Improve our products, services, and website
- Detect fraud and maintain website security
- Send service-related communications
- Send marketing communications where you have given your consent or where otherwise permitted by applicable law
Only relevant personal data is used for these purposes, and we do not intentionally collect information that is not required for our services or legal obligations.
Legal Basis for Processing
We process personal data only when we have a valid legal basis to do so. Depending on the situation, we may process your personal data because:
- It is necessary to perform a contract with you, for example to process an order or carry out a Kyone Service Center service
- It is necessary to comply with a legal obligation, for example accounting and tax requirements
- We have a legitimate interest in operating and improving our business, providing customer service, preventing fraud, and maintaining the security of our website and services
- You have given your consent, for example for certain marketing communications or cookies where consent is required
Where processing is based on your consent, you can withdraw that consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
Dealer Services and Kyone Service Center
Our website includes services such as locating Kyone dealers, requesting a Kyone Service Center envelope, and submitting scissors for conditioning, repair, engraving, or other Service Center services.
When you use the Kyone Service Center, we may process personal information such as your name, company name, address, email address, telephone number, service history, and information required for invoicing.
This information is used to process your request, perform the requested service, communicate with you about the service, return your products, issue invoices, handle payments, and respond to questions or complaints.
Where necessary, relevant information may be shared with service providers involved in fulfilling the service, such as shipping and delivery companies.
Personal data relating to invoices and other records that we are legally required to retain will be stored for the applicable statutory retention period. Other Service Center information will only be retained for as long as necessary for the purpose for which it was collected, including handling questions, complaints, or service-related matters.
Newsletters and Promotions
If you subscribe to our newsletter or promotional updates, your email address and, where applicable, other information you provide will be used for this purpose. Each email communication contains a link that allows you to unsubscribe.
Marketing communications are only sent where we have a valid legal basis to do so. Where your consent is required, we will only send these communications after you have provided that consent.
Where permitted by applicable law, we may also contact existing customers about relevant products or services based on our legitimate interests. You can object to receiving marketing communications at any time.
Secure Transactions and Access
The security of your personal information is important to us. We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure servers, encrypted communication, access controls, and limiting access to personal data to employees and service providers who need the information to perform their duties.
We also require third parties that process personal data on our behalf, such as courier services, payment providers, and newsletter platforms, to handle personal data appropriately and securely.
Cookie Use and Online Behavior
Our website uses cookies and similar technologies to ensure the website functions properly, improve usability, analyse website usage, and, where applicable, support marketing activities.
Some cookies are necessary for the website to function and may be placed without your consent. Other cookies, such as certain analytics, marketing, or tracking cookies, are only placed where required after you have given your consent through our cookie settings.
You can change or withdraw your cookie preferences at any time through the available cookie settings. Refusing non-essential cookies will not prevent you from using the basic functions of our website.
Third-party content, such as YouTube videos or social media integrations, may also use cookies or similar technologies. Where consent is required, this content or tracking will only be activated after you have given your consent.
Third-Party Data Sharing
To operate our webshop and provide our services, we use trusted third-party service providers, including Shopify.
Depending on your interaction with our website or services, your information may also be shared with payment providers, shipping partners, courier services, email service providers, analytics providers, fraud prevention services, and other parties that are necessary to provide our services.
These providers only receive personal data where necessary to perform their services on our behalf or to comply with legal obligations.
We do not sell your personal data to third parties.
International Data Transfers
Some of the service providers we use may process personal data outside the European Economic Area. Where personal data is transferred internationally, we take appropriate measures to ensure that the data receives an adequate level of protection in accordance with applicable data protection legislation.
How Long We Keep Your Data
Your personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by law.
- Order data is retained for as long as necessary for customer service, warranty, administration, and legal obligations
- Invoice and other financial administration data is generally retained for at least 7 years where required under Dutch tax and accounting legislation
- Newsletter subscription data is retained until you unsubscribe or withdraw your consent, unless another legal basis applies
- Service Center data is retained for as long as necessary to perform the service, maintain relevant service records, handle questions or complaints, and meet legal or administrative obligations
- Cookie and website usage data is retained in accordance with the applicable cookie settings and the retention periods of the relevant services
After the applicable retention period, personal data is securely deleted or anonymised, unless we are legally required to retain it for a longer period.
Your Privacy Rights
Depending on your location and applicable legislation, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict certain processing of your personal data
- Object to certain processing of your personal data
- Withdraw your consent where processing is based on consent
- Request a copy of your personal data in a commonly used format where applicable
- Lodge a complaint with the relevant data protection authority
These rights may be subject to legal conditions and exceptions. To exercise any of these rights, please contact us using the contact details below.
External Content
Our website may contain links to third-party websites, including social media platforms. This privacy policy does not apply to those external websites or services. We recommend reviewing the privacy policies of those third parties before providing personal information to them.
Changes to This Privacy Policy
This privacy policy may be updated in response to changes in legislation, our services, or our internal processes. We recommend checking this page regularly to remain informed. The latest update was made on 21 September 2026.
Contact Details
For questions about this privacy policy or requests regarding your personal data, please contact the relevant company:
Kyone Int. Trading BV
Dorpsstraat 25
4511 EB Breskens
The Netherlands
📧 kyone@kyone.nl
📞 +31 117 38 51 03
CoC: 22044355
Head-Works Trading BV
Dorpsstraat 25
4511 EB Breskens
The Netherlands
📧 headworks@kyone.nl
📞 +31 117 38 51 03
CoC: 64226417
Kyone Service Center
P.O. Box 7
4510 AA Breskens
The Netherlands
📧 service@kyone.nl
📞 +31 6 53259549
CoC: 63055430
VAT: NL001707491B73
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