HÄUFIG GESTELLTE FRAGEN
KYONE SERVICECENTER
Finden Sie Antworten auf häufig gestellte Fragen zu Scherenwartung, Reparaturen, Versand und unserem Servicecenter.
WARTUNG & TECHNIKEN
Das Schärfen ist nur ein Teil der Pflege professioneller Friseurscheren. Bei der Wartung prüfen und reinigen wir Ihre Scheren, schärfen und polieren die Schneidblätter und stellen Spannung und Bewegung präzise ein.
Dieser vollständige Prozess stellt nicht nur die Schärfe wieder her, sondern auch die Balance, den reibungslosen Lauf und die Schneidleistung Ihrer Scheren.
Verschleiß entwickelt sich bei täglichem Gebrauch allmählich, sodass Ihre Scheren nicht über Nacht stumpf werden. Wir empfehlen, Ihre Scheren alle 12 bis 18 Monate professionell warten zu lassen.
Regelmäßige Wartung hilft dabei, dass sich geringfügiger Verschleiß nicht zu Schäden entwickelt, verlängert die Lebensdauer Ihrer Scheren und reduziert unnötigen Widerstand beim Schneiden.
Wenn Ihre Scheren heruntergefallen sind oder plötzlich nicht mehr richtig schneiden, senden Sie sie so schnell wie möglich zur Überprüfung ein.
Control+ ist eine von Kyone entwickelte Schärftechnik, um die ursprüngliche Leistung und Eigenschaften von Control+ Scheren zu erhalten.
Das Kyone Servicecenter hat das Control+ System entwickelt und ist das einzige Servicecenter, das diese Scheren mit der Originaltechnik schärfen kann. Wenn eine Control+ Schere mit einer herkömmlichen Methode geschärft wird, können die spezifischen Eigenschaften des Systems verloren gehen und die Schere möglicherweise nicht mehr wie ursprünglich vorgesehen funktionieren.
During conditioning, your scissors are fully inspected and cleaned. The blades are then treated using the sharpening technique that best suits the type and geometry of your scissors.
The scissors are sharpened, polished and precisely adjusted. We then check the tension, movement and cutting performance to make sure the complete scissor functions correctly, not just the cutting edge.
Yes. In addition to regular cutting scissors, we also condition professional thinning, blending and texturizing scissors.
These scissors have a different construction and require a specific treatment and sharpening technique. We inspect each scissor individually to determine the correct treatment.
Traditionally sharpened scissors usually have a flat blade surface with a bevelled cutting edge. They provide a firm cutting feel and are well suited for straight, controlled cutting.
Japanese convex scissors have a curved blade profile with an extremely fine cutting edge. This allows the scissors to move smoothly through the hair with less resistance, making them ideal for precision work, slicing and point cutting.
Convex scissors require specialist maintenance to preserve their original blade geometry and cutting performance.
Kyone takes this one step further with Streamlined Convex. This technique uses a variable convex grind, helping the tip stay sharp for longer while providing more grip, less resistance and smooth cutting performance all the way to the tip.
Sharpening Japanese scissors requires specialist knowledge, experience and equipment. This is especially important for scissors with original convex blades, where the correct blade geometry must be preserved.
Incorrect sharpening can replace the original convex edge with a fixed bevel, remove too much material or leave the blades insufficiently polished. This can reduce cutting performance and permanently damage the scissors.
Professional Japanese scissors should therefore be maintained by a specialist with experience in convex sharpening and the correct equipment.
Poor sharpening can often be recognised by how your scissors cut, move and look after sharpening. Common signs include:
- The scissors cut worse than before.
- Hair is pushed, folded or pulled between the blades.
- The scissors feel heavy, stiff or uneven.
- They do not cut properly all the way to the tip.
- The original convex edge has been replaced by a fixed bevel.
- Coarse grinding marks or scratches are visible.
- The blades are poorly polished.
- Too much material has been removed.
- The blade shape or tip has changed.
- The tension or closing action is incorrect.
Professional sharpening should restore smooth movement and controlled cutting while preserving the original blade geometry.
Yes. Every scissor is inspected before any work begins. We check the condition of the blades, wear, damage, adjustment and any signs of previous sharpening.
Based on this inspection, we determine the treatment and sharpening technique your scissors require.
Customers in the Netherlands can send professional hairdressing scissors from all brands to the Kyone Service Center for conditioning.
Customers outside the Netherlands can only send Kyone scissors. Scissors from other brands are currently only accepted from customers in the Netherlands.
We inspect every scissor individually to determine the correct treatment and sharpening technique.
SHIPPING & SERVICE
Customers in the Netherlands can request one or more free shipping envelopes directly from the Kyone Service Center.
You can request an envelope by emailing service@kyone.nl or by using the contact form on our How We Work page. Please include your full address, phone number and email address.
We aim to send your shipping envelope within one working day.
You can also request a shipping envelope through a participating wholesaler.
Customers outside the Netherlands do not need a Kyone shipping envelope. They can send their Kyone scissors directly to the Kyone Service Center using their own shipping method.
Yes. Customers in the Netherlands can request a shipping envelope directly from the Kyone Service Center or through a participating wholesaler.
In both cases, your scissors are sent to the Kyone Service Center for professional conditioning. If the service is arranged through your wholesaler, your scissors can be returned to the wholesaler after conditioning.
Pack your scissors carefully so they cannot move or become damaged during transport. If you are sending multiple scissors, pack each pair separately.
Customers in the Netherlands can use our shipping envelope. For multiple or valuable scissors, we recommend using a parcel service with Track & Trace or registered shipping.
Customers outside the Netherlands should pack their Kyone scissors securely and use a reliable shipping service with Track & Trace.
Always include your full name, address, phone number and email address, together with a short description of the service required.
No, you do not need to make an appointment before sending your scissors.
Customers in the Netherlands can request a free shipping envelope and send their scissors directly to the Kyone Service Center.
Customers outside the Netherlands can send their Kyone scissors directly to the Kyone Service Center using their own shipping method.
Yes. You can send multiple scissors in one shipment.
Pack each pair separately and make sure they are well protected so they cannot damage each other during transport. For multiple or valuable scissors, we recommend using Track & Trace, registered or insured shipping.
Customers in the Netherlands can request a free shipping envelope. Customers outside the Netherlands can send multiple Kyone scissors using their own shipping method.
Yes. If you prefer to drop off or collect your scissors personally, please contact the Kyone Service Center in advance.
We will let you know when you can visit and arrange the drop-off or collection with you.
Yes. Customers outside the Netherlands can send Kyone scissors directly to the Kyone Service Center. Please note that we only accept Kyone scissors from customers outside the Netherlands.
Pack your scissors carefully and use a reliable shipping service with Track & Trace. Shipping to the Kyone Service Center is at your own expense.
Send your scissors to:
Kyone Service Center
Dorpsstraat 25
4511 EB Breskens
The Netherlands
Always include your full contact details and a short description of the service required.
Once we receive your scissors, we usually condition them within one working day. They are generally shipped back the same or following working day.
The total turnaround time depends on the country of origin, destination and shipping carrier.
For customers in the Netherlands, return shipments are sent with DHL.
Customers in the Netherlands can request a free shipping envelope from the Kyone Service Center or through a participating wholesaler. Send your scissors to us using the envelope.
Customers outside the Netherlands can send their Kyone scissors directly to the Kyone Service Center using their own shipping method.
Always include your full name, address, email address and phone number. If you have a specific problem or request, include a short description so we know what to pay extra attention to during the inspection.
After conditioning, your scissors are carefully packed and returned to you.
For customers in the Netherlands, return shipments are sent with DHL and can be tracked. If your scissors were sent through a participating wholesaler, they can be returned to the wholesaler.
For customers outside the Netherlands, your Kyone scissors are shipped back to the address provided with your shipment.
Always include a note with your full name, address, email address and phone number.
If you have a specific problem, damage or request, describe this clearly on the note. This helps us know what to check during the inspection and conditioning process.
If you are taking part in the Loyalty Program (The Netherlands only), remember to include your loyalty card with your shipment.
The invoice is included with the return shipment. Payment is due within 14 days.
The final amount depends on the type of scissors and the services performed.
Customers in the Netherlands can request a free shipping envelope from the Kyone Service Center.
For multiple or valuable scissors, we recommend using Track & Trace or registered shipping. Additional shipping costs may apply depending on the shipping method you choose.
Customers outside the Netherlands are responsible for the cost of shipping their Kyone scissors to the Kyone Service Center.
The Kyone Service Center is located in Breskens, the Netherlands.
Kyone Service Center
Dorpsstraat 25
4511 EB Breskens
The Netherlands
If you would like to drop off or collect your scissors personally, please contact us in advance.
REPAIRS & DAMAGE
We first inspect the scissors to determine the type of damage and whether they can be repaired. This may include damage caused by dropping the scissors, damaged blades or tips, adjustment problems or damage caused by previous sharpening.
Even if your scissors have been dropped or previously treated by another sharpening service, we will try to restore them.
If we determine during our work that the scissors cannot be repaired, we will not charge you for the work performed.
In many cases, we can repair scissors that have been sharpened incorrectly. This depends on how much material has already been removed and how severely the original shape and blade geometry have been affected.
We first inspect the scissors carefully to determine whether proper restoration is still possible. If full restoration is no longer possible, we will discuss this with you before carrying out any work.
Send dropped scissors in for inspection as soon as possible.
A fall can damage the blades, tip or adjustment, even when there is little visible damage. Continuing to use damaged scissors can cause further wear, reduce cutting performance and shorten their lifespan.
Avoid using the scissors until they have been inspected.
After conditioning, we carefully check the adjustment and overall performance of your scissors.
We check the tension, movement of the scissors, alignment of the blades and cutting performance all the way to the tip.
Your scissors are only returned after they have been fully inspected and tested.
We recommend having your scissors inspected as soon as you notice a decline in cutting performance.
Continued use can increase wear. Hair may be pushed, folded or pulled between the blades, and you may need to use more force while cutting.
Professional conditioning helps prevent further damage and restores the cutting performance of your scissors.
If your scissors do not cut or function properly after conditioning, please contact us as soon as possible.
We will assess the issue and find an appropriate solution. If the scissors need to be returned to the Kyone Service Center, we will arrange with you how they should be sent back.
SCISSOR CARE & MAINTENANCE
Almost every professional hairdressing scissor can be conditioned. We inspect each pair individually, checking its condition, type, wear and any damage before determining the correct treatment.
If a scissor cannot be conditioned or repaired, we will contact you before carrying out further work.
Customers in the Netherlands can send professional hairdressing scissors from all brands. Customers outside the Netherlands can only send Kyone scissors.
Remove hair and dirt from your scissors after use and keep the blades clean. Oil the moving parts regularly and store your scissors in a dry, protected place.
Only use professional hairdressing scissors for cutting human hair and avoid contact with hard materials. Never attempt to sharpen the blades yourself.
If you notice a decline in cutting performance, have your scissors professionally inspected and conditioned.
The cost depends on the type of scissors and the treatment required. Every pair is inspected when it arrives so we can determine the correct service.
For current prices for conditioning, repairs and engraving, please visit our Scissor Service Pricing page.
Yes. We can professionally laser engrave your name or company name on your scissors. Scissors with a titanium coating can also be engraved.
Engraving can be combined with conditioning or requested as a separate service. Please note that we can only engrave typed text, not images or logos.
LOYALTY PROGRAM
The Kyone Loyalty Program is exclusively available to professional hairdressers and barbers in the Netherlands.
You can participate whether you send your scissors directly to the Kyone Service Center or through a participating wholesaler. Collect stamps when having your scissors conditioned and save for a free Kyone 810 Black Edition 5.7".
No. The Kyone Loyalty Program is exclusively available to professional hairdressers and barbers in the Netherlands.
Customers outside the Netherlands can use the Kyone Service Center for Kyone scissors, but cannot participate in the Loyalty Program.
Your loyalty card is valid for 12 months.
Make sure you include the card every time you send scissors for conditioning.
Yes. Professional hairdressing scissors from all brands can count towards the Loyalty Program.
The Loyalty Program is only available to customers in the Netherlands.
You receive 1 stamp for every 2 scissors conditioned in one shipment.
2 scissors = 1 stamp.
4 scissors = 2 stamps.
5 scissors at once = free scissor
3 stamps = free scissor
Always include your loyalty card with your shipment to receive your stamps.
Stamps are only awarded when your loyalty card is included with your shipment.
Stamps cannot be added afterwards, so always check that your loyalty card is included before sending your scissors.
A scissor only counts when it can actually be conditioned or repaired. Scissors that cannot be conditioned or repaired do not count towards the Loyalty Program.
Yes. You can participate in the Loyalty Program whether you send your scissors directly to the Kyone Service Center or through a participating wholesaler in the Netherlands.